Is Your Customer Journey Silently Losing You Sales?
Most businesses don’t lose customers because of bad service —
they lose them because the journey feels confusing, disjointed, or unclear.
Discover exactly where trust is breaking and how to fix it in the next 30 minutes.
No fluff. No theory. A simple, brutally honest audit to help you understand your customer journey the way your customer experiences it.
Most Businesses Don’t Lose Customers — They Confuse Them
Your customer doesn’t see your business the way you do.
They don’t see departments, roles, systems, or internal processes.
They experience one continuous journey — and when that journey breaks, so does trust.
Here’s what this looks like in the real world:
Customers “ghost” after getting a quote
People seem unsure or anxious during the process.
You find yourself explaining things more than once.
Clients chase YOU for updates.
Deliveries or handovers feel messy.
Your team is working hard… but customers still feel confused.
None of this happens because the work is bad.
It happens because the journey is unclear.
This audit helps you fix that.
Every Customer Journey Has 3 Layers.
If One Breaks, the Whole Experience Suffers.
Use this to show your expertise — this turns you from “coach” to “consultant.”
1. How the Customer Feels
Are they confident or confused?
Reassured or anxious?
Looked after or forgotten?
Emotion drives decisions.
2. What Actually Happens
The real step-by-step journey:
First contact → conversation → decision → delivery → follow-up.
Not what you think happens — what actually happens.
3. Who Owns Each Stage
Not “the team.”
Not “the office.”
A clear, named owner.
When ownership is unclear, customers feel it instantly.
What You’ll Discover Inside the 30-Minute Audit
Where trust is being lost
Hidden friction points that customers feel — even if you don’t.
The truth about your handovers
The #1 place trust breaks, even for great businesses.
How customers actually experience your process
And why their perception matters more than your intention.
The red flags costing you leads
Simple, fixable issues holding your business back.
A complete audit checklist
Five stages. Clear questions. Brutally honest clarity.
A simple reflection to improve your journey fast
One small change can transform the entire customer experience.
No jargon. No corporate nonsense.
Just a clean, punchy assessment that shows you exactly what’s happening.
Business Owners Trust The Revival Method™
Better business, higher revenue, more conversions.
This Audit Is For You If…
You run a trades, showroom, or service-based business
You want customers to feel looked after, not left in the dark
You’re getting leads… but not enough conversions
You’re delivering great work… but customers still feel unsure
Your team works hard… but the journey still feels messy
You want clarity, structure, ownership, and consistency
If any of these sound familiar — this audit will open your eyes.
Fix the Parts of Your Customer Journey That Are Costing You Trust & Sales
Your customers want clarity, confidence, and leadership — not guesswork.
Start by understanding what’s really happening inside your journey.
Let’s Stay Connected
Follow The Business Revival Co for clarity, structure, and growth advice that helps you fix what’s broken and build a business that actually works.
Daily tips. Real coaching. Real results.
© The Business Revival Co | All Rights Reserved
Why Listen to Me?
I help UK trades and showrooms win more leads, fix broken systems, and build businesses that finally work for them — not against them.
After working with hundreds of customers across multiple industries, one truth never changes:
Your customer journey builds or destroys trust long before the job starts.
This audit gives you the clarity most businesses never get.
Ready to See Your Customer Journey Clearly?
Don’t guess.
Don’t assume.
Don’t keep losing customers without realising why.
Download the audit and get clarity today.
No spam. No pressure. Just pure clarity.
